Privacy Policy kno89 – Your Personal Data Protection

Welcome to the kno89 Privacy Policy. This document is published by kno89, the operator of an online entertainment platform accessible via the kno89.onl website. We understand that privacy is more than a legal requirement — it is the foundation of trust we build together with each of our members.

This Privacy Policy is designed to transparently explain how kno89 collects, processes, stores, and protects your personal data when you use our platform. It also outlines the rights you hold over that data and how you may exercise them.

By registering as a kno89 member or by continuing to use our platform after this Privacy Policy is published, you are deemed to have read, understood, and agreed to all provisions contained herein. If you do not agree, please stop using our platform and contact our customer support team to close your account.

Kno89 collects various types of personal data from our members. The type of data collected depends on the nature of your interaction with our platform — whether during registration, daily use, or the identity verification process.

2.1 Data You Provide Directly

• Full name as shown on official identification document
• Malaysia identity card number (MyKad) or passport number
• Date of birth and gender
• Active email address
• Malaysia mobile phone number
• Bank account number and registered bank name under your name
• Current residential address
• Image or copy of identification document (for KYC process)
• Username and password (stored in encrypted form)

2.2 Automatically Collected Data

• IP address and network information
• Device type, operating system, and browser version used
• Geographic location data based on IP address
• Activity logs including pages visited, access times, and actions performed
• Game session data including bets placed, wins, and losses
• Cookie information and device identifiers

2.3 Financial Transaction Data

• Deposit and withdrawal history
• Payment method used
• Amount and time of each transaction
• Transaction reference number

Kno89 uses collected personal data solely for legitimate and relevant purposes. We do not process your data for undisclosed purposes without first obtaining your consent.

3.1 Primary Purposes of Data Processing

• Account Management: Creating, verifying, and maintaining your member account, including the KYC process and age verification.
• Service Provision: Enabling you to access all games, Sports Betting, Live Casino, and other platform features.
• Financial Processing: Processing deposits, withdrawals, bonuses, and all other financial transactions related to your account.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, fraud, money laundering, and platform abuse.
• Communications: Sending important account notifications, security updates, and promotional information (subject to your preferences).
• Responsible Gaming: Monitoring wagering patterns to identify members who may need responsible gaming support.
• Platform Improvements: Analysing aggregated usage data to improve our products, features, and overall user experience.
• Legal Compliance: Complying with legal obligations, regulations, and directives from relevant authorities.

Kno89 takes a highly cautious approach to sharing members' personal data. We do not share your personal data except in the following situations, which are necessary and legally justified.

4.1 Authorised Third-Party Service Providers

We share only the minimum necessary data with the following service providers, all of whom are bound by strict confidentiality and data protection agreements:

• Payment Processors: DuitNow, FPX, Touch 'n Go eWallet, and other payment service providers that process your financial transactions.
• KYC Providers: An identity verification company that assists us in verifying the documents and identities of new members.
• Analytics Services: An analytics platform that helps us understand platform usage patterns in an aggregated and anonymised manner.
• Cloud Infrastructure Providers: Server and cloud service providers that store our platform data to the highest security standards.
• Fraud Prevention Services: A security company that helps detect and prevent fraudulent activity and money laundering.

4.2 Authorities and Legal Requirements

Kno89 may disclose your personal data to government authorities, regulators, or law enforcement agencies where there is:

• Valid court orders or legal processes
• Official requests from law enforcement agencies in the course of legitimate investigations
• Required to fulfil kno89's legal obligations including AMLA (Anti-Money Laundering) reporting

Kno89 uses cookies and similar tracking technologies to enhance your experience on our platform, secure your login sessions, and better understand how our members use the platform.

5.1 Types of Cookies Used

• Essential Cookies: Required for core platform operations such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as language, display settings, and login details for your convenience.
• Analytics Cookies: Collecting anonymous information about how you use the platform to help us improve our services.
• Security Cookies: Detecting suspicious activity and helping us protect your account from unauthorised access.

5.2 Cookie Management

You can control and manage cookies through your web browser settings. Please note that disabling essential cookies may affect overall platform functionality and may prevent you from logging in to your account. kno89 recommends keeping essential cookies enabled for the best experience.

Protecting your personal data from unauthorised access, use, or disclosure is kno89's top priority. We continuously invest in the latest security technology and enforce strict operating procedures to keep your data safe at all times.

6.1 Technical Security Measures

• 256-bit SSL encryption across all pages and data transactions
• Encryption of sensitive data such as passwords and financial information using robust hashing algorithms
• Multi-layer firewall and intrusion detection system (IDS/IPS)
• Round-the-clock 24/7 security monitoring by our cybersecurity team
• Network segregation and data segmentation to reduce the risk of data breaches
• Regular penetration testing conducted by certified independent parties
• Rigorous data backup procedures with full encryption applied to all backups

6.2 Organisational Security Measures

• Access to members' personal data is restricted to staff who genuinely require it to carry out their duties.
• All staff who handle personal data are required to sign a confidentiality agreement
• Security and data privacy training is conducted regularly for all staff
• Detailed security incident response procedures that are tested on a regular basis

As a kno89 member and subject to the provisions of the Malaysia Personal Data Protection Act 2010 (PDPA), you hold several important rights regarding the personal data we hold about you. kno89 is committed to respecting and facilitating the exercise of these rights.

Kno89 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations in Malaysia.

8.1 Data Retention Periods

8.2 Data Deletion Procedures

When the retention period expires or upon a valid request, kno89 will delete or anonymise your personal data using secure, irreversible methods. Anonymised data may be retained for aggregate analytics purposes as it can no longer be linked to any specific individual.

The kno89 platform is intended solely for individuals aged 18 and above. kno89 does not knowingly collect or process any personal data from individuals under the age of 18.

Should kno89 discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. Parents or guardians who become aware that their child has registered on the kno89 platform should contact us immediately.

The kno89 platform may contain links to third-party websites or services in certain contexts, such as payment method information or sports news. The kno89 Privacy Policy applies only to the kno89 platform itself and does not cover the privacy practices of those third-party websites or services.

Kno89 is not responsible for the content, privacy policies, or security practices of any third-party websites. We recommend that you read the Privacy Policy of every website you visit to understand how they handle your data.

Kno89 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When amendments are made, we will update the "Last Updated" date shown at the top of this document.

For material amendments — that is, changes that significantly affect how we handle your personal data — kno89 will provide at least 14 days' notice before the changes take effect, via your registered email or a prominent in-platform notification.

Your continued use of the kno89 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed of our latest policies.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way kno89 handles your personal data, please contact us through the following channels:

The kno89 Privacy and Compliance Team takes every enquiry or complaint seriously and strives to provide a satisfactory response within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection.