Terms and Conditions kno89 – Complete Platform Usage Guide

In these Terms and Conditions, the following words and phrases carry the meanings stated below unless the context requires otherwise:

• "kno89" or "Platform" — refers to the website, mobile app, and all services provided under the kno89 brand, accessible via kno89.onl.
• "Member" or "User" — refers to any individual who has registered and holds an active account on the kno89 platform.
• "Account" — refers to the individual account registered by a member to access kno89 services.
• "Balance" — refers to the total funds available in a member's account at any given time.
• "Wagering" — refers to any wagering or gameplay made by a member using the balance in their account.
• "Bonus" — refers to any free credits, cashback, or other incentives granted to members by kno89 under specific promotional terms.
• "Rollover" or "Wagering Requirement" — refers to the minimum number of times a member must wager the bonus amount before a withdrawal is permitted.
• "Service" — refers to all online entertainment products offered by kno89, including Sports Betting, Live Casino, Slot Games, e-sports, and Fish Shooting Games.

Access to the kno89 platform is restricted to individuals who meet the following eligibility criteria. kno89 reserves the right to request proof of eligibility at any time and to suspend an account while the verification process is underway.

2.1 Age Requirement

You must be at least 18 years old to register and use the kno89 platform. Registration by individuals under the age of 18 is strictly prohibited and constitutes a serious violation of these Terms and Conditions. kno89 reserves the right to request age verification documents such as an identity card or passport at any time.

2.2 Geographic Location

The kno89 platform is intended for users based in Malaysia. Members are solely responsible for ensuring that their use of the kno89 platform complies with the laws and regulations applicable in their location. kno89 is not liable for any violation of local laws committed by members.

2.3 One Account Limit

Each individual is only permitted to hold one (1) active account only on the kno89 platform. Holding multiple accounts — whether using the same or different information — is strictly prohibited and may result in the closure of all associated accounts and the forfeiture of balances and wins.

2.4 Mental Capacity

You declare that you are registering and using the kno89 platform of your own free will, in a sound state of mind, and not under any form of pressure or coercion. You also declare that you have not been declared bankrupt under any legal proceedings.

The kno89 account registration process is designed to be simple and fast — yet the importance of providing accurate information should not be overlooked. Inaccurate information may affect your withdrawal processing and identity verification.

3.1 Registration Information

During registration, you are required to provide the following information accurately and honestly:

• Full name as stated on your official identification document
• A valid Malaysian identity card number (MyKad)
• An active and accessible email address
• An active Malaysian mobile phone number
• A valid Malaysian bank account number registered in your own name
• Exact date of birth

3.2 Identity Verification (KYC)

Kno89 implements a Know Your Customer (KYC) process to ensure platform security and compliance with relevant regulations. You may be required to submit copies of your identification document, bank statement, or proof of address within a specified timeframe. Failure to comply with KYC requests may result in the temporary suspension of withdrawal capabilities.

3.3 Account Responsibility

Once your account is registered, you are fully responsible for all activity that takes place through it. kno89 will not be liable for any losses arising from sharing your login credentials with another party. Contact kno89 customer support immediately if you suspect your account has been accessed without authorisation.

Kno89 supports a variety of popular payment methods in Malaysia to facilitate deposits and withdrawals. All financial transactions are processed through secure channels protected by the latest encryption technology.

4.1 Deposit Conditions

• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• Kno89 does not charge any fees for deposits. However, payment service providers may impose their own charges that are beyond kno89's control.
• Kno89 reserves the right to decline or return any deposit that is suspicious or does not meet the specified requirements.

4.2 Withdrawal Conditions

• Withdrawals can only be made to a Malaysian bank account registered under the same name as your kno89 account.
• Your first withdrawal may require additional identity verification as a security measure.
• Bonus balance that has not met the rollover requirement cannot be withdrawn until the wagering conditions are fulfilled.
• Kno89 reserves the right to hold withdrawals for up to 5 business days for standard security review purposes.

Kno89 offers a variety of promotions and bonuses designed to enhance your gaming experience. However, all bonuses are subject to specific conditions that must be met before withdrawals are permitted. Failure to understand the bonus conditions is the member's sole responsibility.

5.1 Bonus Types

• Welcome Bonus: Available to new members only. Typically offered as a first deposit match up to a set percentage. Subject to a rollover of 10x to 20x depending on the current promotion.
• Reload Bonus: Offered periodically to existing members. Percentage and maximum cap vary by promotion.
• Weekly Cashback: Calculated based on net losses over a one-week period. Credited to your account every Monday.
• Referral Bonus: Awarded when you successfully refer a friend who registers and makes their first deposit.
• Special Promotions: Seasonal promotions and special events held from time to time.

5.2 General Bonus Terms

• Each member is entitled to claim each type of bonus once within the specified period unless otherwise stated.
• Bonuses cannot be transferred to other members or directly exchanged for cash.
• Kno89 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Any attempt to abuse the bonus system — including registering multiple accounts or coordinating fraudulent wagering — will result in the cancellation of all bonuses and account closure.
• Wagering using bonus balance is generally restricted to certain game types. Please refer to the specific promotion terms for further details.

All games and wagering on the kno89 platform are conducted in accordance with established rules and audited by accredited independent bodies. The outcome of all games is final and binding unless a verifiable technical error has occurred.

6.1 Game Results

The outcome of all casino games, slots, and random number games on kno89 is determined by a Random Number Generator (RNG) that has been verified and certified as fair by an independent auditing body. For sports and e-sports betting, outcomes are determined by the results of real-world events.

6.2 Bet Cancellation

Kno89 reserves the right to void any bet in the following situations:

• Technical errors affecting game outcomes or betting odds
• Evidence of fraud or system manipulation by the member
• Wagers placed using balances obtained through illegitimate means
• Sporting events that are cancelled, suspended, or materially altered in accordance with the applicable betting policy
• Odds published unintentionally containing an obvious error

6.3 Betting Limits

Kno89 sets minimum and maximum limits for each type of bet and game. These limits may change based on market conditions, specific events, or individual account status. kno89 reserves the right to reduce betting limits for any member for risk or security reasons without being required to provide an explanation.

To ensure the kno89 platform remains a safe and fair environment for all members, the following conduct is strictly prohibited. Violation of any of the following prohibitions may result in immediate action against your account.

• Registering more than one account, whether under your own name or using another person's identity
• Using automated software, bots, scripts, or any third-party tools to access or manipulate the platform
• Colluding with other members to manipulate game outcomes or exploit the bonus system
• Providing false or misleading information during the registration or KYC process
• Using a credit card, debit card, or payment method that does not belong to you to make a deposit
• Attempting to hack, disrupt, or compromise the security of the kno89 platform
• Abusing customer support channels in a rude, threatening, or offensive manner
• Using the platform for money laundering or any other illegal financial activities
• Sharing account information with third parties to allow them to play on your behalf

Your account security is a shared priority between kno89 and you as a member. kno89 continuously invests in the latest security infrastructure, but you also play an important role in keeping your own account safe.

8.1 Member Responsibilities

• Use a strong password containing a combination of uppercase letters, lowercase letters, numbers, and symbols
• Do not reuse the same password as your other accounts
• Do not share your login credentials with anyone, including family members
• Always log out of your account when using a shared device
• Enable two-factor authentication (2FA) where available for an added layer of security
• Notify kno89 customer support immediately if you suspect any unauthorised access

8.2 kno89 Security Measures

The kno89 platform is protected by 256-bit SSL encryption across all pages and transactions. Our system continuously monitors for suspicious login activity and will notify you if access is detected from a new location or device. All member personal and financial data is stored on secure servers and protected to the highest industry standards.

Kno89 provides this platform on an "as-is" basis and makes every effort to ensure a continuous and reliable service. However, there are limitations of liability that you should understand before using this platform.

• Kno89 is not liable for any service disruption caused by scheduled system maintenance, natural disasters, cyberattacks, or circumstances beyond kno89's reasonable control.
• Kno89 is not liable for any losses arising from betting decisions made by members. Betting and gaming involve financial risks assumed entirely by the member.
• Kno89 is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Kno89's total maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days prior to the claim.

The relationship between you and kno89 may be terminated by either party in accordance with the established procedures. Account closure may occur voluntarily at the member's request or mandatorily at kno89's initiative.

10.1 Closure Upon Member Request

You may request closure of your account at any time by contacting kno89 customer support. Prior to closure, any eligible balance will be returned to your registered bank account within 3–5 business days, subject to standard withdrawal conditions.

10.2 Closure at kno89's Initiative

Kno89 reserves the right to suspend or close any account without prior notice if:

• The member violates any term in this document
• Fraudulent activity or money laundering is suspected or detected
• The member provided false information during registration or KYC
• Account inactive for more than 12 consecutive months
• Instructions from relevant authorities or regulatory bodies

10.3 Balance in Closed Accounts

If an account is closed due to a breach of terms, kno89 reserves the right to forfeit all or part of the balance, including any winnings obtained through illegitimate means. For accounts closed due to inactivity, the balance will be held for 12 months and may be claimed through an identity verification process before that period expires.

Kno89 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Such amendments will take effect immediately upon publication on the kno89 platform.

For material amendments — meaning changes that significantly affect members' rights or responsibilities — kno89 will endeavour to provide at least 7 days' notice before the changes take effect, via the member's registered email or in-platform notification.

Continued use of the kno89 platform after an amendment is published will be considered your acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account in accordance with the procedure set out in Section 10.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms and Conditions or the use of the kno89 platform shall be resolved through the following procedure.

12.1 Internal Resolution

Any complaint or dispute should first be directed to the kno89 customer support team for internal resolution. kno89 is committed to handling all complaints fairly and transparently within 5–10 business days.

12.2 Arbitration

If a dispute cannot be resolved through internal negotiation, both parties agree to refer the matter to binding arbitration by an independently appointed arbitrator agreed upon by both parties. The arbitrator's decision is final and binding on both parties.

12.3 Class Action Waiver

You agree that any claim against kno89 may only be brought on an individual basis and not as part of a class action or collective representative action.